FAQ

Terms & Conditions

CLINICAL TERMS

Personal details: To ensure the patient’s safety, full personal details are required, including details of your G.P. and/or psychiatrist; details of your next of kin (this should be a person I could contact in case of an emergency).  Any personal details are absolutely confidential and will only be utilised in case your safety or that of someone you know is deemed to be at risk.

Confidentiality: The psychologist has the ethical and professional obligation to treat any private and personal information with absolute confidentiality so as to protect the patient’s privacy and identity.  However, if the patient is deemed to be harmful to themselves or others, the psychologist may disclose.  Equally, if the patient is involved in litigation the psychologist may be asked by a court of law to disclose.  In any event, the psychologist will endeavour to obtain an informed consent before any disclosure.  However, if the client refuses and any of the above scenarios apply then the psychologist has the ethical and professional duty to disclose.

Information: Any information and/or suggestions, opinions, interpretations you find on this website or are given by Elisabeth Robson in a context of a session are not to be regarded as direct advice.  It is the individual’s responsibility to evaluate the information and the relevance to their lives and any decisions that they may make as a result, is their sole responsibility and liability.

Emergencies: This website is not there to deal with any kind of emergency.  Individuals using this website or patients who have online sessions are required to contact their G.P. or NHS Direct or attend the accident and emergency services.

The above terms and conditions are in accordance with the British Psychological Society’s Ethical and Professional Guidelines.

Payments terms

Liability: Patients are directly liable for any payments.  Patients who have a private insurance and require receipts in order to claim can ask for an account statement.  However, please check with your insurance first, as some insurance companies will only reimburse you if a G.P. or consultant has referred you.

Cancellations: A patient failing to keep an appointment is liable to pay or the time reserved.  For cancellations, a 48-hour notice is required, in order to reschedule your session.  There will be no refund, however you could use your entitlement to book another session. If Elisabeth Robson cancels a session you could choose to either have your money refunded or to re–schedule.

CMK-Psychology owns and operates this website. We are committed to the privacy and security of our visitors’ information. The following is a statement of our privacy practices:

Information Collected

• Your personal information is not required to visit http://cmk-psychology.com
• Any personal information collected is knowingly provided by you and only when requested/required during account registration for interactive participation on http://cmk-psychology.com and during the ordering process

Traffic Data

• Your IP address is a numeric address assigned to your computer, assigned by your Internet service provider. We automatically collect your IP address as traffic data so that we can send information back to you when requested. This is not used to identify your personal information.
• Referrers are references to the web address you linked from and is automatically passed along by your web browser. We collect referrers your browser sends as part of traffic data. This is not attached to personally identifiable information.
• System information such as your operating system/platform, and the type of web browser you use. This is not attached to personally identifiable information.

Information Use

Account Information

• Your information is maintained on a secure web server in what we believe to be a well protected environment.
• CMK-Psychology only shares personal information to billing companies for completing transactions and for no other purpose. No other information is shared with any other third-party company for any purpose, under any circumstance.
• CMK-Psychology makes every effort to preserve your privacy, personal information may be disclosed when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order or legal process.

Cookies

http://cmk-psychology.com relies on “cookie” technology to allow you to re-access your registered account profile during a web session. This mechanism is employed solely for your convenience and for no other purpose.

Links

This Web site contains links to other sites. Please be aware that we, CMK-Psychology, are not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This web site takes every precaution to protect our visitor’s information. When visitors submit sensitive information via the web site, their information is protected both online and off-line.

We do everything in our power to protect user-information off-line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If visitors have any questions about the security on http://cmk-psychology.com, feel free to contact Customer Service.

Correcting, Updating, Deleting & Deactivating Personal Information

If a visitor’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a visitor no longer desires our service, we provide a way to correct, update or delete/deactivate personally identifiable information. This can usually be done at the ‘Your Account’ page or by contacting our Customer Service.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our visitors are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use visitors’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our web site for 30 days.