Terms & Conditions
CLINICAL TERMS
Personal details: To ensure the patient’s safety, full personal details are required, including details of your G.P. and/or psychiatrist; details of your next of kin (this should be a person I could contact in case of an emergency). Any personal details are absolutely confidential and will only be utilised in case your safety or that of someone you know is deemed to be at risk.
Confidentiality: The psychologist has the ethical and professional obligation to treat any private and personal information with absolute confidentiality so as to protect the patient’s privacy and identity. However, if the patient is deemed to be harmful to themselves or others, the psychologist may disclose. Equally, if the patient is involved in litigation the psychologist may be asked by a court of law to disclose. In any event, the psychologist will endeavour to obtain an informed consent before any disclosure. However, if the client refuses and any of the above scenarios apply then the psychologist has the ethical and professional duty to disclose.
Information: Any information and/or suggestions, opinions, interpretations you find on this website or are given by Elisabeth Robson in a context of a session are not to be regarded as direct advice. It is the individual’s responsibility to evaluate the information and the relevance to their lives and any decisions that they may make as a result, is their sole responsibility and liability.
Emergencies: This website is not there to deal with any kind of emergency. Individuals using this website or patients who have online sessions are required to contact their G.P. or NHS Direct or attend the accident and emergency services.
The above terms and conditions are in accordance with the British Psychological Society’s Ethical and Professional Guidelines.
Payments terms
Liability: Patients are directly liable for any payments. Patients who have a private insurance and require receipts in order to claim can ask for an account statement. However, please check with your insurance first, as some insurance companies will only reimburse you if a G.P. or consultant has referred you.
Cancellations: A patient failing to keep an appointment is liable to pay or the time reserved. For cancellations, a 48-hour notice is required, in order to reschedule your session. There will be no refund, however you could use your entitlement to book another session. If Elisabeth Robson cancels a session you could choose to either have your money refunded or to re–schedule.
